Shipping Information

Shipping Expectations

All orders will be shipped within 2 business days of the order being placed, however during periods of high demand it may take an additional 1-2 business days. If for some reason we're not able to meet this timeframe, then we aim to make contact with the customer within this time period to let them know of any potential delays.
  Order Value Shipping Cost Estimated Shipping Times
New Zealand $0 and up FREE SHIPPING

South Island 1-2 Business Days

North Island 2-3 Business Days

Allow extra day if Rural delivery
Australia

$0 and up

$50

3-5 Business Days via FedEx
USA & Canada $0 - $500

$150

10-14 Business Days
$500.01 - $1500

$200

 10-14 Business Days
$1500.01 & up

$250

 10-14 Business Days
China & Rest of World

$0 - $500

$100

 10-14 Business Days
$500.01 - $1500 $150 10-14 Business Days
$1500.01 & up $200 10-14 Business Days

 

Mattress Topper International Shipping

Due to the size and weight of our Toppers we are unable to offer international shipping on this product. If you require international shipping for a Mattress Topper then please contact us and we can discuss options with you.

International Shipping Rate Update

Due to increased shipping costs recently for International shipping we have had to increase our shipping charges and they are now based on order value, as seen in the table above.

USA & Canada have a slightly increased rate on top of this as they charge more than anywhere else worldwide.

CUSTOM OR IMPORT DUTY FEES

Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Eiderdown will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.
Any delays due to customs or couriers once parcels have left New Zealand, are beyond our control and whilst we do our best to ensure delivery is within the given time frame we are not liable for any delays that are out of our control.